About Us

SS Communications LLC is redefining outsourcing excellence in the contact center industry, by raising the bar on expectations. Creating jobs for individuals who possess the right attitude and aptitude to provide world class Customer Service. Our company is led by some of the most experienced and qualified individuals in the business; their leadership style complements some of the most efficient, friendly, and understanding staff that is second to none. SS Communications LLC with the aim to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes is redefining outsourcing excellence in the contact center industry. Operating form the United States and Caribbean.

Mission Statement

To provide reliable outsourcing services that our clients can depend on while creating a fun and engaging remote work environment.

Vision statement

To be the employer of choice in the United States and Caribbean selecting only the best and brightest talents.
To be the company of choice for clients seeking to outsource services.

Company Overview

SS communications LLC started operations in the year 2022 and has a staff of 100 agents, who continue to redefine customer engagement by going above and beyond for our clients. With the aim of becoming the best BPO provider for customer service and back-office solutions. SS communications is focus on raising the bar higher for excellence in the BPO industry.

Strategic Business Units

SS communications LLC ensures each project is managed as a strategic business unit and is independent of all other projects. Clients are assigned a point of contact (POC).

Quality Monitoring Lifecycle

Fully integrated option to review your agents' customer interactions based on easily created forms, creating analyses and reports of the way your customer engagement is executed.
Alternatively, we offer sample interfaces to support preferred third-party solutions for Quality Management.
Voice Recording
All conversations can be recorded and stored securely with configurable retention period.
Customer Satisfaction Surveys
The use of Customer Satisfaction surveys is an important part of a customer engagement solution. We provide you sample options to create the surveys you need. The dial plan editor allows you to create IVR based surveys while our form builder gives you the opportunity to create comprehensive and visually attractive web-based customer satisfaction surveys. Real- time alerts based on the results and extensive customer survey reports are part of the solution.